Most people (out side the industry anyway) assume that web sites should look good, and an easthetically good website will produce better results than an ugly one. This is not true, and many of the things that make a website look good will tend to make it worse for users.
SaaS (software as a service) is extremely popular right now, and it can solve a lot of problems. It means someone else takes responsibility for maintenance and security. Of course nothing is ever that easy a win.
So, what are the problems? Our experience is that there are three, two of which are closely linked: